Last Updated: 26/08/2022
Neptune Saunas & Hot Tubs OÜ, t/a “Neptune” is a company registered at: Tilga Talu, Suure-Veerksu küla, Räpina vald, Põlva maakond, Estonia 64421. Registration number 16530705.
‘The buyer’ is the person or company buying products from Neptune
‘Goods’ refers to all products purchased by the buyer from Neptune
This agreement applies to the advertisement, sale and service of all products offered by Neptune Saunas & Hot Tubs OÜ.
The buyer automatically accepts our terms and conditions when our products get purchased and agrees to follow basic operating procedures outlined in the user manual.
3. Products & Pricing
All quotations, price lists, delivery descriptions and publicity material are indicative only until confirmed in writing at the moment of purchase.
Prices on our site are in Euros unless otherwise stipulated and do not include delivery fees. Delivery fees can be calculated at checkout or with a representative of Neptune whilst placing an order over the phone or via email.
Prices do not include installation costs.
Images of products on our site are illustrative only, and there may be slight variances in colour/finish when produced in real life, due to the nature of working with timber products.
4. Payment terms
We accept cash, bank transfers and online credit or debit card payments via Stripe.
Full payment of orders is required from The buyer before Goods can be despatched to a delivery address.
The buyer is not entitled to withhold monies or exercise any lien from payments due.
Neptune supplies and delivers to all of mainland EU territories using 3rd party delivery providers. Delivery prices may vary depending on your location.
We reserve the right to cancel your order if we do not deliver to your area.
Hot tubs are generally delivered by large van or flat bed trailer and the buyer must make sure that he/she has suitable access for this type of delivery.
Drivers will be helpful and try to comply with reasonable delivery requirements but it should be assumed that delivery is kerbside only with the customers manpower to offload the tub. We can try and organise 2 men delivery or crane services at additional cost. Moving goods from kerbside is at your risk and responsibility.
Where our driver is requested to or there is an implication that delivery should be made onto your property or any private property this may be done at the drivers discretion but is entirely at The buyers risk and responsibility.
Any damage incurred for deliveries outside the scope of kerbside only, owing to the weight of delivery vehicle / driver negligence or any other damage (including to the actual product) is entirely at your risk and you agree to be responsible for any costs in making good. Damage to lawns, flower beds, driveways adjacent to a narrow or difficult access route will be the responsibility of the customer.
If a tub or sauna is delivered by an articulated lorry it is assumed that you have lifting facilities at your end. On some occasions, a tail lift can be ordered at extra cost.
Difficult access, The buyer must advise us if there are access difficulties. We will endeavour to assist The buyer to deliver the Goods even in the most difficult access situations but please note that these types of operations may cost extra and it’s assumed as kerbside delivery unless agreed otherwise.
Any additional cost incurred to re-deliver any product because of access issues will be reimbursed to Neptune by The buyer.
The delivery period stated is approximate and is usually between 2 and 5 weeks from the order (excluding over the Christmas and New Years period). All delivery periods stated are “advisory” and estimated. We shall have no liability whatever for delayed delivery.
The goods remain at risk of Neptune until the point of delivery.
Once goods have been delivered please check them over and report any missing items or damage to the driver. They will be held at your own risk and we will not be liable for their loss or destruction after delivery.
7. Right of withdrawal
After receiving the order, The buyer has the right to withdraw from the contract concluded in the E-shop within 14 days if the order is not made according to The buyers needs.
In order to use the 14-day right of return, the ordered Goods must not be used in any other way than is necessary to make sure of the nature, characteristics and function of the Goods in a way that is allowed for testing the goods in a physical store.
If the goods have been used for any other purpose, or if they show signs of use or wear, Neptune has the right to reduce or refuse the refundable fee according to the decrease in the value of the goods.
In order to return the goods, a statement of withdrawal from the purchase of the goods must be submitted and sent to the e-mail address firstname.lastname@example.org no later than 14 days after receiving the goods.
The costs of returning the goods are covered by The buyer, unless the reason for the return lies in the fact that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item).
The buyer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period. Upon receipt of the returned goods, the e-shop shall refund The buyer without delay, but no later than 30 days from the receipt of the withdrawal.
Neptune may refuse to make a refund until the Goods have been returned or until The buyer has provided evidence that he has returned the item, depending on which occurs earlier.
Goods sold to private individuals are entitled to a 2-year manufacturers warranty, fulfilled by Ecosauna Project OÜ.
Please retain all packing slips and product information and contact Neptune within 2 years of purchase should you need to make a claim. All claims must be made in writing to email@example.com with a detailed explanation of the defect, order number and photographic evidence where applicable.
In case of a defect or claim, discontinue use of the product until a resolution has been found.
All claims will be reviewed and The buyer will be contacted as soon as possible, but no later than within 20 days from the receipt of the claim.
Neptune cannot be held responsible for damages caused by incorrect installtion or use of the Goods.
A reimburse cannot be made if The Buyer is unable to provide receipt/proof of purchase.
9. Electrical connection and final setup of Goods
Neptune does not provide final installation of Hot Tubs or Saunas. Any electrical setup must be done and tested by a qualified/competent electrician before use or turning on of the hot tub/sauna.
Do not attempt to install a Hot Tub/Sauna electrics yourself if you are not a fully qualified electrician.
No liability will be accepted for:
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that you may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Theft from your premises – unless caused by our negligence
Poor water management which can cause infections.
11. Force Majeure
Neptune are not responsible for any failure to deliver caused by circumstances beyond their control including (but not limited to) strikes, terrorism, war, weather conditions, exchange fluctuations, governmental or regulatory changes and natural disasters.
The contract between us shall be governed by and interpreted in accordance with EU law and the EU courts shall have jurisdiction to resolve any disputes should they arise.